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THE ACCOUNTING SOFTWARE IMPLEMENTATION ANALYST
Accounting/Finance, FT Employee
Archdiocese of Washington (Hyattsville, MD)
The Accounting Software Implementation Analyst will be responsible for assisting in the successful implementation of the new Archdiocesan Parish Accounting and Management (“PAM Finance”) software system which utilizes Microsoft Dynamics Financials Software, or Great Plains (GP) and the ongoing support once installed. Under the Direction of the Implementation Trainer and with a dotted line reporting relationship to the Help Desk Manager, this role will initially focus on project implementation tasks in support of parish implementations. Tasks will include but are not limited to conversion of legacy system data, creating and formatting financial statements and home pages in the GP system, assisting in the delivery of classroom training; building a knowledge base of re-useable, self-help articles in the help desk system; and may also support system users through on-site visits and one-on-one training. This role will be responsible for the ongoing maintenance of training materials and may assist in the development of additional materials including: User Manuals, Quick Reference Guides, Hands-on Classroom based and computer based training exercises, Frequently Asked Questions and incorporation of all such materials into the overarching repository for all technology systems. The person in this role will actively participate in defined help desk operating procedures, and ongoing support of the Help Desk.
Assist in the many administrative functions necessary for the successful implementation of the new software; performing conversion of data, (chart of accounts, vendor, financial transactions, etc.), and preparing the new parish system for conversion. Contribute to the training of all Archdiocesan users in GP & Management Reporter. Provide go-live accounting software support by phone and possibly through classroom based, on-site and one-on-one training, and as necessary, support technical issues. Provide first level support for the accounting and technical issues regarding Microsoft Dynamics / Great Plains. Document all interactions with customers, support requests, and resolutions, in the Help Desk ticketing system as defined by Help Desk procedures; escalate issues as needed. Maintain/Develop SOPs (standard operating procedure guides), document business process flows; Maintain/create training guides/manuals and courseware through technologies such as MS Word, Captivate (or equivalent), etc. Maintain/enhance the searchable knowledge base in the Help Desk ticketing system with resources for end users. Meet service level agreements (SLAs) for response time and resolution time of all support requests. Identify ways to improve the level of customer service rendered to the end user and make recommendations to the Help Desk Manager. Provide timely feedback to ADW members via phone, e-mail, or other form of approved communication.
Dynamics/Great Plains experience or an Accounting background is required. Proven record of customer service and ability to conduct one-on-one training. Able to learn new software quickly and troubleshoot issues. Strong writer/presenter. An understanding of technology as a service organization and a desire to provide excellent customer service skills to our customers. An ability to learn a variety of technologies and to troubleshoot problems. An ability to troubleshoot accounting and software issues/problems over the phone and through remote access. Fluent in English. Bilingual in Spanish is a plus. Education/Certification/License: College degree in Accounting, IT, Business Management, or Communications. (This education requirement may be waived depending on relevant work experience). Accounting/Technology (Software systems) training experience strongly preferred. Only candidates who submit all required documents (cover letter, resume and employment application) will be considered.
For immediate consideration please apply at: https://re11.ultipro.com (148)
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