Technical Support Intern – Diocese of Arlington (Arlington, VA)

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TECHNICAL SUPPORT INTERN
Technology, PT Intern
Diocese of Arlington (Arlington, VA)

The Catholic Diocese of Arlington, is searching for a Technical Support Intern to assist the Information Technology Department in supporting the 400 users in the Central Administrative Office (CAO), the Arlington Catholic Herald (ACH), and the offices of Catholic Charities (CCDA).

Terms

Part-time; 24 hours per week; working Mondays, Tuesdays and Thursdays through the end of the fall semester and winter break $12 per hour.

Responsibilities

• Respond to requests regarding software, hardware and phone issues in person, via phone or electronically
• Deploy workstations and printers for new users, as hot swaps and as part of life cycle refresh
• Diagnose and resolve hardware (workstation and printer), software (operating system and standard business applications) and phone set/voicemail issues
• Research technical issues using all available reference resources
• Update and maintain all technical support requests and resolutions in Track It Help Desk/Inventory system
• Set up shared resources equipment in conference rooms
• Provide basic maintenance (toner cartridges and paper jams) and instruction for all shared resource equipment
• Other duties as assigned by the Assistant Director, Information Technology.

Qualifications

• Pursuing an Associate or Bachelor degree in Computer Science or Information Technology
• Completion of at least 2 IT focused courses
• Minimum GPA of 3.0
• Proficient with Windows 7
• Proficient with Microsoft Office Suite 2010
• Working knowledge of computer hardware troubleshooting and repair
• Strong verbal communications skills
• The ability to organize, prioritize and manage multiple tasks
• The ability to work independently and with minimal supervision
• The ability to maintain effective working relationships with clients

How to Apply

Send cover letter, resume and unofficial transcript to [email protected] by September 12, 2014. Include in cover letter areas of interest or prior experience within Information Technology field. NO PHONE CALLS PLEASE. (108)

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