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IT SUPPORT SPECIALIST – SYSTEM ENGINEER
Technology, FT Employee
Diocese of Charlotte (Charlotte, NC)
POSITION SUMMARY: Provides level I, level II support for end-users. Provides technical support on computer and network issues at the Mecklenburg Area Catholic School System and Diocese of Charlotte. Serves as a Project Team Member for technology projects. Works with various Diocesan departments offering technology solutions that align with the strategic direction of the IT Director.
ESSENTIAL FUNCTIONS: Deliver Help Desk support for diocesan employees; Perform level II technical support for Mecklenburg Area Catholic School System; Ensure network connectivity at servers, switches, and end-user locations when applicable; Working knowledge of Microsoft Office; Network printer setup and troubleshooting; Possess basic knowledge of Apple products; Ability to subnet a network and use DHCP.
EDUCATION, EXPERIENCE AND SKILLS REQUIRED: Preferred candidates will have a 4-year degree in Information Technology, Computer Science, Networking, or equivalent experience; Minimum of 3 years providing PC support; Minimum of 3 years troubleshooting computer and network issues; A+ Certification a must. (97)