Customer Service Team Membern – Lighthouse Catholic Media, NFP (Sycamore, IL)

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CUSTOMER SERVICE TEAM MEMBERN
Customer Service, FT Employee
Lighthouse Catholic Media, NFP (Sycamore, IL)

Position Description

TITLE: Customer Service Team Member
Full Time______________Timecard_________________
TEAM LEADER: TBD

Responsible for the Lighthouse Catholic Media Augustine Institute Customer Service function including:

1. Answer phone calls/e-mails about various Augustine Institute issues
2. Take, fix, and change orders
3. Work with shipping department (when needed) to problem solve order/shipping issues
4. Download shipping reports daily. Calculate added shipping charges. Enter shipping charges onto shipping report and LCM shipping report.
5. Invoice Augustine Institute customers
6. Prepare Monthly Sales Reports and send to AI
7. Prepare weekly invoices/shipping reports – bill AI for LCM services
8. Communicate frequently with AI – give feedback to AI & LCM Project Manager
9. Assist in preparation of LCM/AI Monthly Product Sales Report

Professionalism:
• Able to work without direct daily supervision
• Able to manage time and projects according to priority and deadline
• High attention to detail and quality.
• Must be reliable
• Must have a comfort level to address any manner of issuers with Team Leader
• Maintain respect for all co-workers.
• Maintains open communication
• Works with Team Leader to establish yearly goals
• Must work collaboratively to achieve results

Qualifications:
• Minimum 2-4 years of professional experience.
• College experience a plus
• Follows instructions
• Excellent communication skills
• Accuracy and confidentiality in working with customer accounts
• Good working knowledge computer and common office equipment
• Accurate typing skills (119)

Incoming search terms:

  • augustine institute sycamore
  • customer service position at lighthouse catholic media in sycamore Illinois
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