Customer Service – Assurant Health Inc (Greenfield, IA)

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CUSTOMER SERVICE
Customer Service, FT Employee
Assurant Health Inc (Greenfield, IA)

Assurant Health is the brand name for a family of health insurance products focused on providing a variety of affordable plan choices to consumers. The portfolio of health care products includes major medical, supplemental and fixed-benefit plans for individuals, families and small employers. Assurant Health is committed to providing access to convenient health care delivery, easy-to-understand products and value-added services that help customers better manage their health care dollars and get the most out of their coverage-ultimately seeking to protect not only financial security but also the health and well being of its customers. Assurant Health’s products are underwritten and issued by John Alden Life Insurance Company, Union Security Life Insurance Company and Time Insurance Company, which has been in business since 1892. Headquartered in Milwaukee, WI, Assurant Health employs approximately 2,000 employees. More information about Assurant Health can be found on the company’s website at assuranthealth.com.

Assurant Health is part of Assurant, a premier provider of specialized insurance products and related services in North America and select worldwide markets. The four key businesses — Assurant Solutions, Assurant Specialty Property, Assurant Health, and Assurant Employee Benefits — partner with clients who are leaders in their industries and have built leadership positions in a number of specialty insurance market segments in the U.S. and select worldwide markets.

Assurant, a Fortune 500 company and a member of the S&P 500, is traded on the New York Stock Exchange under the symbol AIZ. Assurant has approximately $30 billion in assets and $9 billion in annual revenue. Assurant has approximately 14,500 employees worldwide and is headquartered in New York’s financial district. http://www.assurant.com/ .

The Customer Solutions Assistant coordinates the administrative activity of the application process and action items involving the Customer Solutions agents, internal departments, and customers as well as providing administrative support to Customer Solutions Center department staff.

Key Responsibilities:

Ensure applications for multiple product lines are processed in a timely manner. Includes reviewing applications for completeness and submission to Enrollment.

Identify open requirements, missing information, and any other situation that could keep an application from being finalized and issued.

Independently rectify discrepancies or missing paperwork with the customer and/or agent in an expedited manner.

Remain abreast of status of application at all times and independently address roadblocks that may delay the policy being issued.

Provide general coordination support for various processes within the CSC. Perform follow up and return calls to customers and agents on behalf of the CSC team when clarifying information is required to be provided to customers.

Prepares weekly and monthly performance and adhoc reports.

Serve as an overflow resource in the event it is needed related to the handling of inbound customer service calls in the CSC.

Perform quoting systems application testing on upgrades, new rate implementations, etc. Work with Implementation Project Teams to provide feedback and test results.

Required skills/experience:

Two years of administrative support or customer service, sales support experience.

Strong attention to detail.

Requires excellent oral and written communication skills to create precise and effective documentation and e-mails. Must be able to communicate effectively to a variety of audiences with a variety of methods (phone, email, fax, etc)

Requires strong organizational skills and the ability to complete multiple complex tasks in a timely fashion.

Requires strong time management skills and ability to work independently to plan work day to effectively prioritize need for follow-up activities.

Ability to interact with and relate to a wide variety of agents, policy holders/applicants and other employees.

Ability to process complex time sensitive data and information from multiple sources, make decisions and take action based on this data.

Bachelors degree in Business Administration or related field preferred, or equivalent in experience.

Proficiency in MS Office applications including Word and Excel

This position is a call center role which requires flexibility with regards to work schedule as dictated by customer and business needs.

Ability to work effectively in a matrix, team environment

This position may come in contact with protected health information on a regular or extensive basis. The nature of this job requires the incumbents to review specific protected health information for the purposes of performing the accountabilities of this position.

Desired skills/experience:

Previous insurance industry experience preferred.

State Life and Health Insurance License preferred

Experience performing user testing, documenting and communicating feedback preferred.

We offer comprehensive benefits to full time and part time employees including medical, dental, STD, LTD, life insurance, 401(k), generous paid time off and much more.

Assurant is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.

Forward your resume for review and interview to: [email protected] for consideration (246)

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