Administrative Assistant and Customer Service Representative – Catholic Word (Algonquin, IL)

Clerical/Administrative, FT Employee
Catholic Word (Algonquin, IL)

This is an important role in the company that supports the sales department through answering incoming sales calls, providing administrative support and addressing/resolving customer service issues. You will act as a liaison between various team members in the company. In your roll as an Administrative Assistant, you will work directly with the Co-President and take care of his direct needs. This position directly reports to the Co-President and has indirect reporting responsibility to the Vice President of Sales.

Job Responsibilities:

-Act as a liaison between the Co-President and the staff
-Organize monthly out-of-office manager meetings
-Compile sales reports for management
-Schedule appointments and maintain calendar
-Plan the annual All Company Meeting and other special events
-Coordinate travel arrangements and create itineraries for trade shows and other conferences
-Work with current and potential publishers
-Use multiline telephone systems to transfer customer calls to appropriate staff and redirect voicemail messages to proper team members
-Effectively communicate with customers in a friendly and professional manner by telephone, e-mail, regular mail correspondence, fax, and over the Internet
-Handle general inquiries such as pricing, product information, scheduling etc.
-Promote customer loyalty through prompt and accurate service
-Identify, research, and resolve customer issues using the internet, database system, UPS tracking and other company resources.
-Remedy all customer services issues, including missing products, damaged products, and defective products in a timely manner
-Communicate and coordinate with other departments to answer inquiries
-Provide customers with refunds, exchanges, or other offers
-Research misapplied payments, undelivered orders, etc.
-Quickly and accurately enter customer orders in computer system
-Approve all sales orders
-Keep records of transactions, as well as enter, update, and maintain database information
-Analyze various solutions to determine the best, most cost effective solution
-Recognize, document and alert the supervisor of trends in customer service calls
-Record hours for hourly employees
-Record and track paid time off for employees

Key Competencies:

-Support the mission of the company
-Support coworkers working as a team
-Organizational skills
-Positive Attitude
-Servant’s heart
-Interpersonal skills
-Listening skills
-Communication skills – verbal and written
-Problem analysis and problem-solving
-Attention to detail and accuracy
-Data collection and ordering
-Act at all times with honesty, integrity and respect for others
-Ability to work with Gmail and Google Calendar
-Professionally answer phones and respond to customer requests
-Enter information into a computer while speaking to customers
-Act in such a way as to contribute to a long-term relationship with the customer
-Ability to successfully deal with difficult or irate customers positively and calmly
-Ability to prioritize numerous tasks and take direction from various team members

Education and Experience:

-Bachelor’s degree preferred
-Knowledge of customer service principles and practices
-Knowledge of relevant computer applications such as Microsoft Word and Excel
-Ability to type (55 WPM)
-Background in administrative procedures
-Knowledge of Spanish as a second language is a plus
-Netsuite experience preferred

Please send a resume, cover letter, and salary requirements to [email protected] (0) (8262 Posts)

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